Frequently Asked Questions

 Chena Hot Springs

-payment?

Due when picked up at your lodging.  Or can send an invoice for pre payment through PayPal.  You are welcome to cancel or change a reservation if needed at no charge.  Just ask that noice is given as soon as possible.  Thank you.  All major credit cards are accepted.

-How long is the trip? Why do we leave so early?   

There are a couple reasons.  The last ice museum tour starts at 7 pm.  In the winter road conditions vary widely.  The road can sometimes be a one lane road where we stop for oncoming vehicles or slow for a sheet of ice.  If the state decides to put down salt sand the possibility of moose on the road goes way up.  We often stop at a few places of interest along the road if extra time.  Such as the Morris Thompson culture center, trans Alaska oil pipeline,  moose viewing, or wilderness areas,...


-The pictures have a green Aurora.  They look grey to me and not very bright.  How does this rate compared to normal?  

Yes, the camera often brings out the greens more.  It helps to dress really warm and spend about 1/2 hr in dark letting eyes adjust... May just look like a bright cloud to the N.E. Although a few nights every month pictures don't do the beautiful magical lights in the sky justice.  Average depends on many factors.  A few nights a month seem to only have beautiful stars but no lights.  Most nights have a few clouds with maybe a faint static aurora band.  Maybe some movement and a tad brighter just before magnetic midnight.  Then maybe a few nights a month fast moving auroras and maybe some pinks in addition to bright green.  Especially during a strong solar wind when a CME from solar flare or coronal hole hits...


-Are the hot springs private tubs?

You do not get your own private tub.  There are a few communal indoor and outdoor places to soak with others.  The outdoor rock lake for adults is the best.


-I didn't bring a bathing suit.  What about towels?  

You must wear a swimsuit.  A selection of washed used swimsuits are available at no charge.   If that doesn't suit you there are some new bathing suits available for purchase.  Towels are an additional $5.


-changing rooms? 

There are men's and women's locker rooms with small lockers. A quarter for the locker is normally provided by your guide to lock belongings.  Please lock up any valuables.  The lockers are small so large bags may need to be left in the vehicle or with your guide.


-place to eat?

The main restaurant is open till 10pm.  Bar often later.  During busy times, such as 8pm just after the ice museum tour, there is often about a half hour wait. There is also the aurora cafe in the activity center where we spend some time.  It offers espresso and some snack foods including pizza. It's open till at least midnight.